SNEW Archived Warnings, Alerts and Notes
Date Description Link or Text
August 2017 Due to scheduled system upgrades, SNEW will not be accepting online or phone payments between 10pm on Wednesday August 23rd and approximately 8am on Thursday August 24th. We apologize for the inconvenience.  
March 2017

WATER OUTAGE ALERT - MARCH 21, 2017

SNEW is currently experiencing a Water Main Break on Benedict St in Norwalk. Customers on Benedict St between Cutrone Rd and Byrd Rd as well as customers on Benedict Ct are without water service until the repairs are completed, estimated to be this afternoon. Other streets in the vicinity may experience temporary discolored water due to this break. This should be temporary and you may need to flush your cold water tap in the bathtub or outside faucet to correct the situation. Customers should wait until the water is clear before using the hot water, washing machine or dishwasher.

 
September 2016 Drought Watch – September 22, 2016

Despite the recent rainfall, SNEW has reached the second stage in its drought response plan, the Drought Watch. The continuing lack of significant beneficial rain coupled with a high water demand has SNEW reservoir levels at 41%, triggering the Drought Watch. SNEW is strongly requesting that our customers conserve water at this time with an overall goal of a 15% reduction in water use. In addition to water conservation tips noted here, SNEW is requesting that customers further conserve by eliminating outdoor lawn watering with irrigation and sprinkler systems.
 
September 2016

Drought Advisory – September 15, 2016

Due to the continuing lack of significant beneficial rain, SNEW is implementing the first stage of its drought response plan, the Drought Advisory. With precipitation below average levels across Connecticut and a high water demand this past summer season, SNEW reservoir levels are currently at 45%, triggering the Drought Advisory. SNEW is strongly requesting that our customers conserve water at this time with an overall goal of a 10% reduction in water use.

Debido a la continua falta de lluvia, SNEW entra en su primera etapa de reducción de consumo de agua. Con precipitaciones por debajo de los niveles normales en Connecticut y una gran demanda de agua en este verano, los niveles de los embalses de SNEW es están actualmente al 45%, lo cuál demanda el aviso de sequía. SNEW solicita a nuestros clientes ahorrar agua reduciendo un 10% en su uso.

 
August 2016 WATER OUTAGE ALERT - AUGUST 12, 2016

SNEW is currently experiencing a Water Main Break on Dock Road in Norwalk. Customers on Dock Rd, Splitrock Rd and Outer Rd are without water service until the repairs are completed, estimated to be this afternoon.  Other neighborhoods in South Norwalk may experience temporary discolored water due to this break.
 
August 2016 WATER OUTAGE ALERT – AUGUST 2, 2016
SNEW is currently experiencing a Water Main Break on Meadow St at S Main St in South Norwalk.  Due to the location and size of the main, water service in a large area of our distribution system is affected.  Customers on M.eadow St from #3 to #15 are without water until repairs are made later this afternoon/evening.  Other areas may have experienced temporary loss of water service, low pressure and/or discolored water.  This should be temporary and you may need to flush your cold water tap in the bathtub or outside faucet to correct the situation.  Customers should wait until the water is clear before using the hot water, washing machine or dishwasher.
 
July 2016 WATER OUTAGE ALERT - JULY 13, 2016
SNEW is currently experiencing a Water Main Break on Hollow Tree Rd in Norwalk. Some customers on Hollow Tree Rd and Hollow Tree Ct are without water service until the repairs are completed, estimated to be this afternoon.

Also, due to the location of this break, water service in a larger area of our distribution system, may experience discolored water.  Areas near Golden Hill, Taylor Ave, Flax Hill Rd, Scribner Ave, Rampart Rd and Highland Ave are most likely to be affected.
 
June 2016

WATER OUTAGE ALERT - JUNE 2, 2016

SNEW is currently experiencing a Water Main Break on Silvermine Way in Norwalk. Customers in the Birchside Dr, Wood Acre Rd and Hillwood Pl. areas are without water service until the repairs are completed, estimated to be this afternoon.

Also, due to the location of this break, water service in a larger area of our distribution system may experience discolored water.

 
January 2016

JANUARY 14, 2016 - WATER ALERT: WATER MAIN BREAK   

SNEW is currently experiencing a Water Main Break on Liberty Square in East Norwalk. Customers on Goldstein Pl, Liberty Square and Seaview Ave are without water service until the repairs are completed, estimated to be this afternoon.

 
November 2015

SAFETY ALERT:    IMPERSONATION OF UTILITY WORKERS

The South Norwalk Electric and Water (SNEW) would like to alert its customers to be aware of individuals that may impersonate a utility worker to gain access to private property. SNEW typically schedules appointments with its customers. However if you are approached by an individual claiming to be a SNEW employee asking to enter private property, SNEW recommends the following:

  • Do not let the person enter until the employee is verified
  • Call SNEW’s office at 203-866-4446 and verify the individual is an employee
  • Confirm the vehicle driven by the individual has a SNEW logo on the door
  •  Never pay on-site for services. SNEW never asks for cash payments or personal banking information.

SNEW employees do not engage in door-to-door sales or telemarketing activities with customers. If you think you have been scammed by an individual impersonating as a utility employee contact the local police department.

 
June 2015

Transmission Main Flushing:

South Norwalk Electric and Water will be flushing one of its transmission mains during the overnight period starting Tuesday, June 2 at 11:00 pm through Wednesday, June 3 at  6:00 am.  This is necessary to test our booster pump system as well as to remove any accumulated sediment from the transmission main.  This may result in temporary discolored water throughout our system.

If you experience discolored water, run the cold tap in your bathtub or your outside faucet.  Check for discolored water before using the hot water, washing machine or dishwasher.

 
March 2015

SNEW URGES CUSTOMERS TO BE WARY OF LATEST THREATENED UTILITY TERMINATION SCAM 

SOUTH NORWALK, Connecticut – March 9, 2015 - South Norwalk Electric and Water (SNEW) has recently received complaints indicating that customers had been contacted by individuals claiming to represent the utility, and threatening shut-off of their service if they do not make immediate cash payment using a local drop facility.

SNEW does not terminate customers through cold calls and always sends multiple letters to customers prior to any termination of service. These letters provide customers with a phone number to contact SNEW’s Customer Service Department.  SNEW’s customers should not make payments under any circumstances unless it is made directly to SNEW’s office in-person at One State Street in the South Norwalk Railroad Station or by check mailed to SNEW.

Customers who wish to verify the authenticity of any individual who contacts them either in person or through the phone claiming to be a SNEW representative should call SNEW at 203-866-3366 and press 1 for our Customer Service Department to verify the contact is legitimate. 

Based on the information provided to SNEW it appears that the scammers have been contacting operators of local commercial establishments, however all customers should be cautious

 
December 2014 12/15/14 Water St Repairs due to Equipment Failure during Conversion
Work on 12/15/14 The following customers are without power while repairs are made due to equipment failure during conversion work:
Elizabeth St - #25, 27
Haviland St - #16, 18, 20, 22, 24, 26, 29
Water St - #68, 96, 100, 108, 120, 130, 132, 136, 140 (including NPD Marine Unit, SONO Seafood, Norwest Marine, Nu Way Kitchen, Beehive Heating, Bloom Bros., Realm) Repairs will be conducted overnight and power is expected to be restored sometime during the overnight hours
 
October 2014

Taste and Odor Issue – October 23, 2014 - The SNEW water system is currently experiencing a taste and odor issue caused by a seasonal algae bloom in the reservoir.  SNEW treated for the algae bloom by applying copper sulfate directly in the reservoir this past Tuesday and it may take several days for this treatment to work its way through the entire distribution system. The taste and odor caused by the algae is an aesthetic issue and not a health issue. The water has been sampled, has passed all bacteriological testing and is safe to drink. The presence of taste and odor producing algae have been particularly prevalent this summer into this fall.  SNEW operators have been aware of their presence and have monitored the reservoirs frequently for algae counts and have initiated reservoir treatments throughout this period. We have treated more frequently than usual this summer and fall due to the higher than normal algae counts. SNEW operators will continue to monitor for the presence of algae and make treatment adjustments as necessary to control taste and odor.

PDF
September 2014

Notice to Water Customers - Rate Increase

PDF
Sepember 2014 Draft Water Rate Report PDF
June 2014

Taste and Odor Issue – June 6, 2014 - The SNEW water system is currently experiencing a taste and odor issue caused by a seasonal  algae bloom in the reservoir.  SNEW treated for the algae bloom by applying copper sulfate directly in the reservoir this past Tuesday and it may take several days for this treatment to work its way through the entire distribution system. The taste and odor caused by the algae is an aesthetic issue and not a health issue.  The water has been sampled, has passed all bacteriological testing and is safe to drink.

 
January 2014 Power Conversion Press Release PDF
January 2014

Taste and Odor Issue – January 6, 2014 - SNEW is currently experiencing a taste and odor issue caused by an algae bloom in the reservoir.  SNEW normally treats algae blooms by applying copper sulfate directly in the reservoir to distribute the copper sulfate throughout the reservoir.  Due to the ice conditions that currently exist on the surface of the reservoir, this method cannot be employed and an alternate method of distributing the copper sulfate to the reservoir is being used.  SNEW will continue to monitor the system and adjust our treatment to resolve the issue. The taste and odor caused by the algae is an aesthetic issue and not a health issue.  The water has been sampled and has passed bacteriological testing.

August 2013 SNEW Urges Customers To Be Wary of Threatened Utility Termination Scam English

Spanish
February 2012 Electric Rate Restructuring Link